Your Privacy Is Our Responsibility

Patient and Visitor Privacy

We believe that trust begins with respect for personal privacy. We therefore handle personal and medical information responsibly and professionally throughout every stage of communication and coordination.

Information ConfidentialityResponsible handling of personal and medical information.

Purpose-Limited UseInformation is used only for the required coordination.

Clear ConsentImages or stories are never published without explicit consent.

Trust We Protect

Protecting Your Information Is an Essential Part of Our Service

At We Smile, we place great importance on the confidentiality of patient and visitor information. We recognise that medical reports, diagnostic images, test results, travel documents and contact details are private and require responsible handling.

We use information shared by patients only as necessary to understand the enquiry, review the case, coordinate with a physician or hospital and arrange services connected to the healthcare journey as required.

How Do We Handle Your Information?

Clear Principles at Every Stage of the Patient Journey

Maintaining Confidentiality

We treat personal and medical information as private and make it available only within the scope necessary to provide the requested service.

Limited Sharing

Where necessary, information is shared with the physician or healthcare provider involved in coordination and only within the scope of the service requested.

Use for the Intended Purpose

Information is used to review the enquiry, coordinate healthcare, organise the journey and arrange supporting services. It is not used for unrelated purposes without an appropriate basis or consent.

Team Responsibility

Our team follows professional and ethical standards when handling patient information before, during and after treatment.

What Information Might a Patient Share with Us?

The information required varies according to the enquiry, medical case and requested services. Please do not submit information unrelated to your request.

Medical reports
Diagnostic images
Test results
Contact details
Travel documents when required
Information needed for coordination

No Images or Results Are Published Without Explicit Consent

We do not publish patient photographs, medical reports, treatment outcomes, success stories or any information that could reveal a patient’s identity without clear consent and only within the scope of that consent.

Have a Question About Your Information?

Contact our team with any questions about submitting information or how it is used within our coordination services.